Jenna Paton
Jenna expertly writes thought-leadership content about cross-channel marketing and customer engagement and manages the creation and execution of Dotdigital's content marketing strategy.
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Industry trendsHitting the Mark: In a snapshot
Read moreDiscover key trends and insights from our Hitting the Mark report.
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Industry trendsHow to build the perfect tech stack for sports and entertainment in 2024
Read moreDiscover how to simplify your operations, improve efficiency, and boost conversions with our comprehensive tech stack guide for the sports and entertainment industry.
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Industry trendsHow to build the perfect charity tech stack in 2024
Read moreBuilding a tech stack that propels your charity forward requires careful planning and strategic selection. Discover how to maximizes efficiency, enhances donor relationships, and drives meaningful impact.
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Industry trendsHow to build the perfect ecommerce tech stack in 2024
Read moreEcommerce tech stacks are often sprawling, stressful, and unnecessarily complicated. Discover how to simplify your operations, improve efficiency, and boost results.
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Customer experienceCustomer experience: how important is it?
Read moreCustomer experience has been a big buzzword in the marketing industry for a while, but do we really know what it means, and is it really that important?
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AutomationHow to use marketing automation in the financial services industry
Read moreGeneric marketing won't win in the financial services industry. Learn how to engage every customer with personalized messages by using marketing automation.
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International Women’s Day: has it become a sales gimmick?
Read moreIs International Women’s Day becoming little more than another opportunity to sell? How can you plan a IWD strategy that makes a difference? Let's find out.
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Super Bowl LVIII: Top Super Bowl commercials 2024
Read moreAnother Super Bowl has come and gone and it’s time to dive into the best and worst ads of the year.
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SeasonalThe Black Friday debrief 2023
Read moreNow that Black Friday 2023 has come to an end, it’s time to run the numbers.
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SeasonalThe best of Christmas ads 2023
Read moreWe can’t deny it any longer - ‘tis the season for festive flurries to fill our screens.
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SeasonalBlack Friday marketing hacks
Read moreDiscover 20 marketing hacks to help you succeed this Black Friday weekend.
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Industry trendsWhat does responsible marketing mean for B2B?
Read moreRead on to see how to build trust and credibility with your customers using ethical, transparent, and responsible marketing practices.
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AutomationThe ultimate guide to understanding the customer journey
Read moreUnderstanding the customer journey is key to optimizing your customer experience. Learn how to map out the steps and tailor your email marketing to effectively engage and retain customers.
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Customer dataHow marketers can use data to shift from acquisition to customer retention
Read moreFind out how you can improve customer retention by using customer data.
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Customer dataA quick guide to customer data tools
Read moreRead our quick guide to unlock tips on how to create customer experiences that convert.
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Cross-channel marketingHow to unify customer data for data-driven marketing
Read moreData-driven marketing is no longer a theoretical and innovative approach, it should be a fundamental part of your marketing strategy.
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Customer dataA complete guide to customer data
Read moreIt’s no secret that customer data is the key to targeted and data-driven marketing.
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Artificial IntelligenceWhat is ChatGPT and will it change how we work?
Read moreEveryone is talking about ChatGPT, but how will the viral AI chatbot change the day-to-day lives of marketers? Read on to find out.
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Industry trendsMarketing predictions for 2023
Read moreWhat will be the top marketing trends for 2023 and how can you prepare for the year ahead?
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Email marketingThe Black Friday debrief
Read moreBlack Friday/Cyber Monday is the biggest event in the ecommerce calendar (or is it? ?)
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Marketing skillsHow to use the World Cup to up your marketing game
Read moreHate it or love it, the World Cup is back and this year it’s a winter competition